NFON support & development from a single source
As an official development partner of NFON AG, we provide comprehensive NFON support and build tailored solutions for modern business communication. We combine classic telephony with software development to automate processes, improve service and make companies easier to reach.
Companies with high call volumes in particular benefit from our personal NFON support, intelligent voice solutions, automated workflows and seamless integration into existing systems.
CTI integrations into existing CRM and ERP systems
Custom interfaces and automations
Development of modern voicebots and voice assistants
AI-supported telephony and service processes
Intelligent call control and routing solutions
Custom communication solutions for complex requirements
Our NFON support services at a glance
From setup to ongoing operation – we take care of everything around your cloud phone system.
Setup & migration
Seamless setup and migration of your NFON cloud phone system – without downtime.
Support & operation
Ongoing care for existing NFON systems – proactive, reliable and personal.
User management
Professional management of users, groups and numbering plans for any company size.
Softphones & devices
Setup of softphones, Microsoft Teams integration and all common devices.
Home office & mobile
Flexible solutions for home office, mobile working and distributed sites.
Fast support
Troubleshooting and direct help when you need it – no long queues, no anonymous tickets.
CTI & CRM integration
Seamless connection of your NFON system to CRM, ERP and ticketing systems.
Voicebots & AI
Development of intelligent voicebots and voice assistants directly on your NFON system.
Custom adjustments
Tailored configurations, workflows and optimisations for your specific requirements.
A named contact
One expert who knows your system – reachable, reliable, no ticket-system frustration.
For every company size – national and international
We look after every kind of customer – from small companies with a single extension to international organisations with more than 1,000 extensions and complex site structures.
We support customers not only in Germany but worldwide – reliably, scalably and with personal support. Distributed sites, international numbering plans and high demands on availability, security and integration are where our long experience pays off.
NFON support for existing systems too
Many companies already run an NFON phone system but get no reliable support, or would simply like a more personal contact. That is where we come in.
We take over existing NFON environments, review the current configuration and help with extensions, optimisation and daily operation – quickly and without red tape.
The highest standards for security, documentation and availability
For companies with high demands on security, traceability and availability we offer individual service level agreements as well as structured operating and documentation processes.
For companies subject to NIS2, critical-infrastructure rules, ISO 9001 or internal security policies, clean documentation and structured operation are essential. We make sure your communication infrastructure not only works, but is properly documented, verifiably secured and maintainable in the long run.
Your partner for NFON support and modern business communication
Technology alone is no longer enough. What counts is how quickly and reliably support is delivered – and whether your partner picks up the phone when you need help.
Personal NFON support
One named contact for your NFON support who knows your system – no anonymous ticket system, no long queues.
In-house development
As a development partner of NFON AG we build custom integrations, voicebots and automations directly for your processes.
National & international
Whether a small company or an international organisation with 1,000+ extensions – we scale with your requirements.