19 August 2026 · Zöllner Office · 4 min read
Intelligent business communication in focus
On 24 September 2026, the futureSAX Innovation Forum New Work & AI brings companies, researchers and transformation practitioners together at the Sorbian National Ensemble in Bautzen. Zöllner Office will be there: Peter Gemander shows how a smart phone system with AI assistants can move business communication forward.
14:30 · Peter Gemander
Intelligent business communication: a smart phone system with AI assistants
The managing director of Zöllner Büro- & IT-Systeme GmbH explains how companies can connect availability, call control and recurring service processes with AI assistants. The central question: how can telephony be designed as an integrated part of modern workflows?
What sets the futureSAX Innovation Forum apart
futureSAX positions the Innovation Forum as a format for impulse and networking aimed at Saxony’s small and medium-sized companies. The focus is on integrating AI into new working environments and its effects on structures, processes and business models. The programme combines discussions, compact pitch sessions and space for direct exchange.
For companies, that connection is what counts: AI delivers value not as an isolated tool but when it works sensibly with real communication channels, existing applications and the people in the team. Intelligent telephony is a concrete use case – from the first call through recording the request to a targeted handover to staff.
Programme overview: the key points of the day
Why smart telephony belongs to New Work
New working environments need communication processes that are reliable, transparent and adaptable. When AI assistants answer calls, capture information in a structured way and route requests appropriately, teams can spend more of their time on the conversations where personal expertise really counts.
Peter Gemander’s talk therefore looks beyond the technology. It shows how a modern phone system can become a building block of digital work organisation: with clear handovers, better availability and a service shaped around each company’s processes.
Registration and programme
Registration runs through futureSAX, where you will also find the full event details and the official programme as a PDF. Participation in the AI-based matchmaking can be selected during registration.
FAQ about the event
Would you like to talk to Peter Gemander?
Arrange a conversation in advance and find out how AI-supported telephony could fit your processes.
Sources
Event details and programme: futureSAX Innovation Forum New Work & AI sowie official programme PDF .
