Case studies from the real world
See how companies in different sectors use our voicebots to be more reachable, automate processes and delight their customers.
Timum for estate agents: automated appointments with onOffice and a voicebot
What can Timum do for estate agents? How to automate viewing appointments with onOffice, a voicebot and Zöllner Office.
- ✓Automatic booking of viewing appointments
- ✓Seamless integration with the onOffice CRM
- ✓End-to-end chain: voicebot → Timum → onOffice
Housing cooperative: automated call handling
How a housing cooperative with more than 200 staff extended its availability to around the clock through voicebot automation and noticeably relieved its service team.
- ✓Seven automated process types (emergencies, damage reports, complaints, flat search, FAQs)
- ✓Reachable around the clock, also outside office hours
- ✓Clear relief for the service team from routine enquiries
WBG Schwarzheide eG: the voicebot “Moni” for the housing sector
The housing cooperative WBG Schwarzheide eG manages around 1,720 rental units. With the AI voicebot “Moni” on NFON cloud telephony, calls are answered around the clock, damage reports are recorded in structured form and staff are noticeably relieved.
- ✓Available around the clock – no call goes unanswered
- ✓Damage reports recorded in structured form at first contact
- ✓Seamless integration into the existing NFON cloud telephony
Uwe Ortlepp mortgage advice
Round-the-clock availability and automated appointment booking for mortgage advice – integrated into the existing CRM.
- ✓Continuous telephone availability
- ✓Automated appointment booking
- ✓Less load on the back office
More case studies coming soon
From healthcare, trades, e-commerce and more
What transfers to other sectors
The documented projects come from property and housing. The workflows behind them are not sector-specific – wherever the same questions recur, the same pattern applies.
Recording a report in structured form
A damage report handled by “Moni” is essentially a form filled in by phone: who is calling, where the problem is, how urgent it is. The same workflow carries fault reports in facility management, job intake in the trades and complaints in retail.
Booking the appointment during the call
The chain voicebot → Timum → onOffice books viewings without anyone entering them afterwards. A calendar with an interface is enough – whether it holds viewings, consultations, surgery appointments or installation slots makes no difference.
Separating the urgent from the rest
At the cooperative, an emergency takes a different route from a flat enquiry. That distinction is the real gain at night: the emergency is put through, everything else waits in structured form until morning. The same applies to out-of-hours services and medical practices.
More examples from healthcare, the trades and e-commerce are in preparation. If you want to know what your case would look like, the shortest route is a look at your own calls: which three enquiries come up most often, and how many of them reach nobody?
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