Digital appointment automation for modern estate agents
In property, speed often decides who gets the deal. Anyone still coordinating viewings by phone or email loses valuable time – and often the enquirer too. That is where Timum comes in: an appointment management tool built specifically for estate agents and property companies.
The idea behind Timum
Timum digitises and automates appointment booking around property. Enquirers can book viewings themselves while all data is processed in structured form in the background. That takes work off the back office and speeds up the sales process considerably.
Online booking
For individual and group appointments, with automatic email confirmations and reminders
Website integration
Booking embedded seamlessly on your website, optimised for mobile
Calendar export
Automatic export to Outlook, Google Calendar and other systems
Mobile use
Fully optimised for phone and tablet – manage appointments from anywhere
For estate agents that means:
fewer phone calls, less coordination and more time for closing deals.
The strong point: CRM integration
The real leverage comes from close integration with estate agency CRM systems. Timum can be connected to major CRM tools such as onOffice, FlowFact and Scout Manager. Listings are imported automatically and booked appointments are created directly as activities in the CRM. Existing contacts are matched, new enquirers are created automatically.
Why the onOffice connection matters
In Germany, onOffice enterprise is one of the most widely used CRM systems for estate agents. It serves as the central platform for managing listings, contacts and marketing processes.
Combining onOffice and Timum produces an almost completely digital workflow.
A typical sequence in practice
The property is created in onOffice
The listing is passed automatically to Timum
The enquirer books an appointment online
The appointment appears in the CRM immediately
The activity is assigned to the contact
The result:
fewer breaks between systems and fewer of the errors typical of day-to-day agency work.
The strategic advantage for agencies
Many agents underestimate how much time is lost coordinating appointments. With Timum, whole process chains can be automated.
Less time on the phone
Automatic booking takes work off the sales team
Faster response
Enquirers receive appointment options immediately
Structured data
All information lands in the CRM automatically
Better utilisation
Viewing slots are used to full effect
A professional impression
A modern, digital presence for clients
More time for closing
Focus on work that creates value
In competitive markets such as Dresden, Leipzig or Berlin that can make the difference.
In practice: the interface via Zöllner Office
Of particular interest to many property companies: Zöllner Office can provide an interface to Timum and establish the connection to onOffice at the same time.
That creates an end-to-end process chain:
This matters in property because onOffice is already the standard in many agencies. The integration means existing systems do not have to be replaced but are extended sensibly.
Conclusion: Timum boosts efficiency for digitally minded agents
Timum is not another nice-to-have tool but a genuine productivity lever for property companies. Combined with onOffice and a professional interface – for example via Zöllner Office – it produces a continuous, automated sales process.
Agents who adopt integrated solutions today not only work more efficiently. They also come across as more modern, faster and considerably more customer-friendly.
And that is what will decide things in tomorrow’s property market.