Insights & news
Current insights into voice AI, practical tips and news from Zöllner Office.
NFON Intelligent Assistant: turning conversations into CRM knowledge
Nia, Nia FrontDesk and AI Essentials in concert: transcript, summary and tasks are handed to CRM fields under control.
NFON service & support for business
Personal service for your cloud phone system. As a gold service and development partner of NFON AG, we support companies reliably and personally – from rollout to day-to-day operation.
Voicebots in healthcare and social care
Why care organisations are acting now: voicebots take pressure off care services, keep them reachable around the clock and spare staff – GDPR-compliant and ready to use.
Nia FrontDesk: the AI voice assistant by NFON
Nia FrontDesk by NFON answers calls automatically, handles standard questions and routes conversations intelligently – around the clock, GDPR-compliant and without extra hardware.
Voicebots for SMEs: is it worth it?
A close look at the costs, benefits and practical uses of AI phone assistants for small and medium-sized companies – including an ROI calculation and real examples.
Hackathon runner-up at Nexus Connect 2026
60 participants, 9 teams, 90 minutes: at the NFON and botario workshop our AI engineer built a working voicebot for administrative call centres and came second.
Voicebot vs. staff: costs and benefits in a medical practice
Is a voicebot worth it? We compare costs, availability and efficiency using a medical practice as an example.
Why voicebots are the future of customer service
Artificial intelligence is changing how companies talk to their customers. Here is why voicebots play a central part in that.
Five tips for the perfect voicebot greeting
First impressions count. How to design dialogues that impress callers instead of frustrating them.