Insights & news

Looking back at the futureSAX Innovation Forum in Bautzen: a pitch by Peter Gemander, first-hand experience from voicebot customer Uwe Ortlepp and more than 150 participants.

Two days of AI conference at the ICD Dresden. Why digital sovereignty was the topic at the NFON and Zöllner stand, and what voicebots deliver in day-to-day business.

Nia, Nia FrontDesk and AI Essentials in concert: transcript, summary and tasks are handed to CRM fields under control.

Personal service for your cloud phone system. As a gold service and development partner of NFON AG, we support companies reliably and personally – from rollout to day-to-day operation.

Looking back at the 11th business-beats in Aachen: how our voicebot works with onOffice enterprise and timum to answer calls and write appointments straight into the agent software.

Why care organisations are acting now: voicebots take pressure off care services, keep them reachable around the clock and spare staff – GDPR-compliant and ready to use.

Nia FrontDesk by NFON answers calls automatically, handles standard questions and routes conversations intelligently – around the clock, GDPR-compliant and without extra hardware.

A close look at the costs, benefits and practical uses of AI phone assistants for small and medium-sized companies – including an ROI calculation and real examples.

60 participants, 9 teams, 90 minutes: at the NFON and botario workshop our AI engineer built a working voicebot for administrative call centres and came second.

Is a voicebot worth it? We compare costs, availability and efficiency using a medical practice as an example.

Artificial intelligence is changing how companies talk to their customers. Here is why voicebots play a central part in that.

First impressions count. How to design dialogues that impress callers instead of frustrating them.